Frequently Asked Questions
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http://www.bookmyname.com
General questions
What is a Domain name ?
What is a Domain name Registrar ?
What is the "Registration" of a Domain name ?
How much does the "Registration" of a Domain name cost ?
What are the necessary Internet means to register a Domain name ?
What confirmations will I receive once the registration has been carried out ?
How does one use one Domain name ?
.TEL is realy different - How does it work ?
My account
How to create an account ?
What are identifiers used for ?
How to recover the identifier or the password of my account ?
Is the information that I communicate to you public ?
Can one hide personal data ?
How to hide my e-mail address ?
How can I obtain the list of the Domain names which I registered ?
How to modify the data of an existing account ?
My e-mail address is not valid any more and I have lost my password. How to update my e-mail address and other data of my account ?
Two-factor authentification (2FA TOTP)
Rights associated with contacts
Which rights are associated with the owner of a domain ?
Which rights are associated with the administrative contact of a domain name ?
Which rights are associated with the technical contact of a domain name ?
Which rights are associated with the invoicing contact of a domain name ?
The responsibilities of the domain name holders
Whois Data Reminder Policy (WDRP)
I received a WDRP notice but my information is accurate. do I have to do something to ensure that registered my domain name is not affected ?
I received a WDRP notice but my information is obsolete. How should I do to update my contact information ?
Whois Accuracy Program Specification (WAPS)
Registration of Domain name
Are we indeed owners of our Domain names ?
What is the nature of the contract which binds me to BookMyName when I register a Domain name ?
The WHOIS base indicates that the Domain name is free whereas the inquiry of your interface indicates that it is not free ?
How to save time for multiple Registrations ?
How can I be assured that my Domain name was indeed created following my on-line registration ?
Do you have conditions for numerous Registrations ?
Can one modify the domain name itself ?
Am I limited by the length of the characters ?
How long is the submission of a Domain name valid ?
To what does the submission of a Domain name commit to ?
What type of names can one register ?
What to do if the Domain name is not available ?
After having indicated the addresses of DNS servers is my domain immediately operational for my Web site and my email addresses ?
What the "parking" of a Domain name ?
Will my name be publicly available ?
To which extensions (TLD or ccTLD) am I entitled to ?
Renewal of Domain name
Who can renew my domain ?
Is renewal impossible because the domain name is managed by one of our retailers ?
Is renewal automatic ?
Do you send reminders on approach of expiry ?
What to do if the deadline date for renewal is exceeded ?
How many years can I pay in advance ?
Which is the best time to renew ?
I cannot renew my domain name any more! What is happening ?
My domain name is in "Redemption period". Can I recover it ?
My domain name is in "Pending delete". What can I do to recover it ?
Transfer of a domain name
Transfer of a domain name to BookMyName
How to carry out a transfer of Domain name Registrar ?
Why has my current Domain name Registrar opposed my request for change of Domain name Registrar ?
I already have an account at BookMyName; can I use it within the framework of the transfer to BookMyName of a Domain name which is currently at another Domain name Registrar ?
What is a transfer ?
What is the cost of a domain transfer ?
How long does a domain name transfer take ?
Who to contact for a transfer ?
Do you refund failed transfers ?
Consequences of a transfer
To restart a failed transfer
With what does the 60 day deadline correspond ?
The key of authorization: How to obtain it?, How to modify it ?
Various causes for the failure in the transfer of Registrar ?
Statut : Registrar-Lock ou Transferprohibited
Transfer of a domain name to another domain name registrar
Am I obliged to transfer my domain name to another Web hosting provider ?
What do you invoice if i wish to leave BookMyName ?
Will I waste time remaining with my domain name at the time of changing registrar ?
How to obtain my authorization key ?
What are the possible causes of failure for an output transfer ?
Transfer of Domain name ownership
How to pass on my Domain name to another person (individual or corporate) ?
How to modify the coordinates of the holder of a Domain name ?
Follow-up of transactions
Has my payment been taken into account ?
For which domain have I been debited ?
Contacts (domain handlers)
How to change the contacts of a domain name ?
How to gather my domains under the same account ?
How to change the DNS of a domain name ?
How to change the mail redirections of a domain name ?
How to change the Web redirections of a domain name ?
Services
Which services do you offer ?
What is a URL ?
What is a DNS server ?
What is an IP address ?
How to choose one DNS servers ?
Can I change my DNS servers ?
What are the advantages of the personalized DNS service ?
What is the propagation delay for DNS ?
Can I configure my domain with my own DNS servers ?
What is a secondary DNS server ?
How to use the secondary DNS service of BookMyName ?
I have set up my own DNS, how can I declare them to the Registry ?
The IP address of my DNS server has changed. How to update this address in the Registry base ?
Mailboxes, Webmail, POP3, IMAP4
How to create or modify a mailbox ?
What is the URL of webmail ?
What is the name of the POP3 server and POP3S ?
What is the name of the IMAP server ?
What is the name of the SMTP server ?
What is the maximum disk space used by my e-mails ?
What is the maximum size of an email ?
Is the mailbox management compatible with the service email forward service ?
Is the mailbox management compatible with the service of customizing the content of DNS ?
Once my email account set up, How long will it be operational to receive mail ?
The quota of space used by your mailbox reaches a saturation. How to erase messages ?
Email & Web redirections
How to set up an e-mail redirection ?
How to redirect my Domain names to my Website ?
Do you propose a system of transparent redirection ?
How long is it necessary to wait after having modified my email redirection ?
How long is it necessary to wait after having modified my Web redirection ?
What are the advantages of e-mail redirection ?
What are the advantages of Web redirection ?
How many email redirections can I define ?
How many Web redirections can I define ?
How to configure my domain so that it functions with the Free mail service ?
How to configure my domain so that it functions with the G-mail service ?
How to delete a Web redirection ?
How to delete an e-mail redirection ?
Does the Web redirection affect the referencing of my Web site ?
Anti-spam
What is Spam or Junk e-mail ?
How to activate the anti-Spam system for my contacts ?
What are grey lists ?
What to do against Spam ?
What is an anti-Spam ?
Whois
Why are my data made public ?
How to remove or hide part of my data ?
Why is it vital to provide exact data ?
Payment
Can I pay several years in advance ?
Is payment by bank card secure ?
Do I have to pay at the time of the request for Registration ?
Can I pay by another means than the bank card ?
Do you have concessions for large group Registrations or Resellers ?
Invoices
How to obtain my invoice ?
How can I modify my invoice ?
How to obtain an invoice in the name of a company ?
What VAT is applied ?
How to give my EU intra-community VAT number ?
Dispute in connection with a Domain name
UDRP (alternative procedure of resolution of the litigations)
Pirated Domain name - fraud
SPAM or phishing
Data Protection
Privacy policy
Abuse - Complains
