Frequently Asked Questions
Return to http://www.bookmyname.com or http://en.faqs.bookmyname.com/
Services
. registration, renewal, transfer of Domain Names,
. e-mail redirections with anti-virus and grey lists,
. Web redirections (transparent or not),
. anti-virus for your contact e-mails,
. a main DNS service,
. a DNS secondary service,
. a DNS service that can be personalised,
. a free and fast assistance by e-mail…
You can consult our offer on the URL http://www.bookmyname.com/offres.cgi
A Web address is the wording which gives access to a specific Web page. For
this it is sufficient to ask a navigator to search for the corresponding page
while entering its URL in the “address” bar.
Examples of URL addresses: www.exemple.com or www.exemple.com/page23.htm
The Term URL is used to universally qualify a specific Web address. “URL” is an abbreviation which means “Uniform Resource Locator” which one can understand to mean “uniform resource point of reference”.
The term DNS covers two meanings:
- The “Domain Name System”: concerns the global speech recognition system of naming on the Internet and its management placed under the responsibility of Icann (www.icann.org).
- The “Domain Name Server”: concerns a server connected to the Internet network and which contains the tables establishing the correspondences between domain names
and physical IP addresses on the Internet network. All DNS servers of the whole world are inter-connected between them via the Internet network and permanently
exchange information for the update of their tables.
An IP address (IP being abbreviation of “Internet Protocol”) is a “number” which identifies each computer connected to the Internet network, and more generally, any computer equipment (router, printer) connected to an IT network using the Internet protocol.
Several cases are possible:
- You use the DNS servers of your web hosting provider, and it provides you with their IP names and addresses.
- You use your own DNS servers.
- You use the DNS servers of BookMyName.
- If you want to use our mail/web redirection service, mailbox service, or zone personalization service, it is REQUIRED to use the DNS servers of BookMyName. Any other choice will invalidate those services .
- You use your DNS servers as a primary and that of BookMyName as a secondary.
UNDER NO CIRCUMSTANCES should you use DNS servers chosen at random
Yes, you can replace your DNS servers with others at “ Home > MANAGE > Change your domain names DNS ” URL: http://www.bookmyname.com/manager.cgi?cmd=dlmdns
- To enter in the window the domain names for which you want to modify the dns (or select them in the list of your domain names),
- To enter in the fields “DNS Server” the names of the new servers which you wish to allot to the domain name(s): 2 DNS minimum, 13 maximum, then validate.
Note that the resource allocation of these domain names will apply to the entirety of the list of the domain names entered in the window mentioned above!
It is not necessary to indicate IP addresses of the servers, except if one of the domain names object of the modification enters the naming of one (or several)
of the servers which you wish to allot. In this case, indicate the IP address for the server(s) concerned.
To validate the changes, click on the “Validate” button.
If your domain name is a “.AT, .DE, .IT, .LU”, you must configure your name servers before being able to use them. When mis-configured the registry will refuse the installation of your domain name or its modification.
Warning: Some registries (COM/NET/ORG/BIZ/INFO…. for example but not only) require the DNS name servers to be declared at registry level before being able to use them as DNS name server of an other domain name, even if a “glue record” does not seem necessary. The owner of the domain name of the name server must then declare this name server at the registry (with their IP addresses) throw the registrar of the domain name of the name server. When the domain of the name server is registered by BookMyName, you can do it at:
http://www.bookmyname.com/manager.cgi?cmd=host
Via this service you can define the answers of the DNS servers.
You can thus make your domain names point towards the mail servers (smtp)
and/or Web servers (http) of your choice, including your own servers if you
have such servers and fixed IP addresses. You can also declare sub-domains in
an unlimited number, such as for example “subsidiary.holding.com” which is a
sub-domain of “holding .com ”.
If you are an “informed” user, you can edit your zones yourself.
The different entry types known by the interface to use “aware” are: MX A CNAME NS AAAA TXT SRV WKS CAA TLSA SSHFP.
The use of our DNS servers in parking, redirection or personalization mode implies the automatic activation of DNSSEC. Domain Name System Security Extensions (DNSSEC) is a cryptographic signature that is added to DNS records to secure data transmitted over Internet Protocol (IP) networks.
The propagation delay for DNS varies between a few minutes and several days. The propagation is done gradually starting from the root server through the whole grid of the Internet “Web”. The delay for updating a DNS server will thus also be related to its geographical localization compared to the root server.
Yes, if you have your own DNS servers you can allot them to your domain name. Their resource allocation is carried out at the URL:
http://www.bookmyname.com/manager.cgi?cmd=dlmdns
You must then configure your DNS and edit the zone relating to your domain name.
A domain name can use several DNS servers. Generally, domain names use two of them: a primary and a secondary. Only the latter can provide a valid answer at any mo ment. One speaks about answer holding authority (“authoritative answer” in English). If you have only a primary server, BookMyName proposes to provide you a secondary DNS.
“ Home > MANAGE > Add secondary DNS in our network ” URL: http://www.bookmyname.com/manager.cgi?cmd=dlmdse
CAUTION: you must authorize network 213.36.252.0/24 to transfer DNS zones via the AXFR command .
This service requiring in-depth knowledge, it is reserved solely to experienced and informed users.
The registration of your DNS is only possible if the domain name entered in
their DNS naming is submitted to Bookmyname and if you are the applicant. If
these conditions are met, go to our site www.bookmyname.com then the heading
“MANAGE”. Then select the option “ > Register your DNS servers (hosts) to the
registry”, then enter your domain name in the field intended for this purpose,
and click on “Validate”.
Then enter the name of the server AND its IP address on the Internet, then click on
“Validate”.
Your server will be created in the Registry database.
Go to our site www.bookmyname.com, then the heading “MANAGE”. Then select the option “ > Register your DNS servers (hosts) to the registry”, then enter the domain name * being used for the naming of the DNS server in the field intended for this purpose, and click on “Validate”.
Then enter the name of the server AND its new IP address then to click on “Validate”.
The IP Address of your server will be updated in the Registry database.
* Caution, you will be able to do this update only if you are the applicant of the domain name and if this domain name is registered with Bookmyname.
Mailboxes, Webmail, POP3, IMAP4
IMPORTANT: choose the mailboxes services automatically setup our managed DNS, replacing the current servers. Any services managed by the current dns (those of a provider for example) will be immediately discontinued!
- How to create or modify a mailbox?
Through our web interface at URL: http://www.bookmyname.com/manager.cgi?cmd=gbo (Or heading “MANAGEMENT”, then select “Manage your mailbox (webmail, pop3, imap)”):
Enter the domain name, then validate.
On the next screen, enter the account name and password, then confirm, the account is created.
https://webmail.bookmyname.com
pop.bookmyname.com
The POP3 server uses standard port 110 and the POP3S the standard port 995, however, we advise you to use the secure POP3S protocol SSL/TLS port 995.
Whatever the port used, the activation of TLS is mandatory. (TLS = Transport Layer Security). TLS is one of the most widespread solutions for the protection of network flows. The data flows are encapsulated in such a way as to ensure the confidentiality and integrity of the exchanges.
imap.bookmyname.com
The IMAP server uses standard port 143 and the IMAPS the standard port 993, however, we advise you to use the secure IMAP protocol SSL/TLS port 993.
Whatever the port used, the activation of TLS is mandatory. (TLS = Transport Layer Security). TLS is one of the most widespread solutions for the protection of network flows. The data flows are encapsulated in such a way as to ensure the confidentiality and integrity of the exchanges.
smtp.bookmyname.com
The SMTP server uses standard port 587 and the SMTPS the standard port 465, however, we advise you to use the secure SMTP protocol SSL/TLS port 465.
Whatever the port used, the activation of TLS is mandatory. (TLS = Transport Layer Security).
TLS is one of the most widespread solutions for the protection of network flows. The data flows are encapsulated in such a way as to ensure the confidentiality and integrity of the exchanges.
BookMyName SMTP Server Terms of Use
The terms of use of the SMTP server are as follows:
To. No use for mass mailing or newsletter:
It is strictly forbidden to use the SMTP server for the purposes of mailing, sending newsletters, spam or sending unsolicited emails, regardless of the number of recipients.
b. No automated use:
The SMTP server may not be used for automated systems or automated mass mailings, such as email bots, robots, or any other automated process that sends bulk emails.
c. Lawful use only:
The SMTP server should be used only for legal and ethical activities. Any illegal, fraudulent or abusive use is strictly prohibited.
d. Respect for privacy and user rights:
SMTP server users must respect the privacy and rights of email recipients. This includes complying with data protection laws and obtaining appropriate consent where necessary.
e. Prohibition of sending offensive or illegal content:
It is forbidden to send any offensive, defamatory, obscene, pornographic, or illegal content via the SMTP server.
f. Server security:
SMTP server users should take appropriate measures to maintain server security and avoid any activity that may compromise system security or stability.
g. Compliance with anti-spam policies:
All anti-spam policies must be strictly adhered to. This includes email marketing laws and regulations as well as our own SMTP server policies.
What happens if the rules for using the SMTP server are not respected ?
Failure to comply with the rules for using the SMTP server results in the immediate suspension or termination of the user account.
Additionally, legal action could be taken if illegal or harmful activities are associated with the use of the server.
By following these rules, you help maintain the integrity and reliability of our SMTP server, as well as ensure a positive experience for all users. Thank you for your cooperation and understanding.
You benefit from one to 20 mailboxes with the ability to store up to all of your mailboxes up to 3 GB of content.
The maximum size of an e-mail is set to 35 MB, message body and attachments included.
Yes totally, you can have multiple redirects and e-mails to the same e-mail address or addresses. This allows others users or mailbox to have a copy of your e-mails to multiple addresses.
Yes totally, but do not setup server name “pop” “imap” and “webmail” to avoid conflict in name space.
Several cases are possible:
- You already use for the domain our e-mail: Your new account will be immediately operational.
- You already use our services to redirect e-mail: Your new account will be immediately operational.
- You already user our dns to manage you domain name but you are not yet setup e-mail or e-mail forwarders (your domain ins in “parking” or use only webforwarding): your new account will be operational by the end of thirty (30) minutes.
- If the domain was managed by other dns than BookMyName : it was not until the expiration of the TTL (*) associated with the registration “MX” previously existing (often more than 24 hours). If there were no MX record, this period will be only 30 minutes.
(*) TTL (Time To Live “) = lifetime registration.
Several cases are possible:
- You have a folder 'Trash' left of your screen in webmail: You have to select and move your messages to the folder 'Trash'. Your messages will be deleted the next time you login / logout.
- You accidentally deleted the folder 'Trash': You must re-created. To do this logon to webmail: http://webmail.bookmyname.com then go to:
Preferences / File / Create a new folder: type: “Trash” Preferences / Special Issues / Trash Trash
Email & Web redirections
Via our Web interface at the URL http://www.bookmyname.com/manager.cgi?cmd=grm
To enter the domain name, then validate.
On the following frame:
- In the field “E-mail to return” enter the name of the desired address,
- In the field “Destination e-mail” enter the destination address (POP3 account or alias)
- To click on “Validate” to confirm the redirection.
You can create as many redirections as you wish it by reiterating the sequence above as many times as the number of requested redirections.
Via our Web interface at the URL http://www.bookmyname.com/manager.cgi?cmd=grw
Enter the domain name, then validate.
On the following frame:
- In the field, enter the name “Web address to be returned” which, associated with the name of the domain, will constitute the requested Web address (“URL” address),
Examples:
- www for “www.mydomaine.com”
- blog for “blog.mydomaine.com”
- “nothing” for “mydomaine.com”
- In the field “Web destination address” to enter the URL address of the “target” site. - To click on “Validate” to confirm the redirection.
You can create as many redirections as you wish.
Yes. Contrary to the simple or usual redirection, with transparent redirection the URL posted in the address bar of the navigator will always be the domain name, and this will apply during the entire duration of navigation on the site.
A few seconds. (Provided that the DNS has not been modified at the same time)
A few seconds. (Provided that the DNS has not been modified at the same time)
You can do redirections to letter-boxes located in several suppliers (ISP, web hosting providers…).
You can change letter-box and supplier very easily while preserving the same e-mail address.
Your change of letter-box will be transparent for your correspondents whom you will therefore not have to inform of a change of e-mail address.
NB: There is no incompatibility between the redirection services and the personalisation service of the contents of the DNS servers.
You can do redirections to Websites located with several suppliers.
You can change web hosting provider very easily without losing your domain name.
Our web redirection system enables you to create sub-domains and redirect each sub-domain to URLs with different targets, pertaining to the same site or not.
You can create as many sub-domains as you wish and thus have the possibility of installing as many redirections.
NB There is no incompatibility between the redirection services and the personalisation service of the contents of DNS servers.
There is no limit. However the heaviness of the configuration Web pages makes the operation tiresome after several hundreds.
There is no limit. However the heaviness of the configuration Web pages makes the operation tiresome after several hundreds.
You must create one or several of the e-mail redirections for returning your messages to your letter-box at Free.
| Informations | Parametres |
|---|---|
| Informations POP | pop.free.fr |
| Utilise SSL | Non |
| Port | 110 |
| Informations SMTP | smtp.free.fr |
| Utilise une Authentification | Non |
| Utilise SSL | Non |
| Nom du compte | Votre nom d'utilisateur |
You must create one or several of the e-mail redirections to return your messages to your letter-box at Gmail.
| Informations | Parametres |
|---|---|
| Informations POP | pop.gmail.com |
| Utilise SSL | Oui |
| Port | 995 |
| Informations SMTP | smtp.gmail.com |
| Utilise une Authentification | Oui |
| Utilise SSL | Oui |
| Port | 465 ou 587 |
| Nom du compte | Votre nom d'utilisateur (incluant ”@gmail.com“) |
http://www.bookmyname.com/manager.cgi?cmd=grw
In the part entitled ” > Manage your web forwards “, To click on the button “Delete” located at the extreme right-hand side on the line corresponding to the redirection to be deleted.
http://www.bookmyname.com/manager.cgi?cmd=grm
In the part entitled ” > Manage your email forwards “,
To click on the “Delete” button located at the extreme right-hand side on the line corresponding to the redirection to be deleted.
No, and as such, whatever the case, traditional redirection, or transparent redirection by ” frame “. In the case of transparent redirection by frame we take into account the contents between the < HEAD > tags of your Website.
Anti-spam
Spam is the term that indicates massive electronic communications, in particular of electronic mail, unsolicited by the recipients, for advertising purposes or dishonest intentions. This term “Spam” is regarded as an Anglicism. The verb “spammer” is often used as a colloquialism to qualify the action of sending “Spam”, of “Spamming”. The word “spammer” indicates the person who sends “Spam ”.
In the edition of your coordinates: “HOME” > “MANAGE” > “Edit contact ”, you must position the anti-Spam on “Active” using the drop down menu.
Then click on “Validate”.
URL: http://www.bookmyname.com/manager.cgi?cmd=ce
The system of the Grey List has the advantage of making the rate of Spam collapse by more than 90%
Here in a few words is the principle:
The grey list rests on the fact that the majority of spammers send thousands of
chain e-mails to many mail servers, starting from PCs on which a temporary and
non-official server was installed. They do not respect the standard operation
which requires that in the event of failure of the routing, the transmitting
server MUST re-send its mail. The spammers almost never re-send their mails
destined to their correspondents. On the basis of this principle, the system
of grey lists consists in refusing all the mails received at the time of first
presentation, and waiting for their re-sending on behalf of the transmitting
server, before accepting it definitively.
Result: more than 90 % of the Spam is rejected.
Check that the system for fighting Spam is activated for each one of the contacts of your domain names. Independently of the device for fighting Spam set up by BookMyName, you can fight against Spam with software for detecting undesirable mail. They are sometimes integrated into the mail software program such as for example with “Thunderbird” and “Mozilla Mail ”.
An anti-Spam is a system which makes it possible to fight against receiving advertising and non-requested e-mails also called “Junk e-mails ”.
Whois
It's an ICANN Registrar requirement.
As company, you can only mask your e-mail address (anti-Spam)
As Individual, you can active a privacy service and you adresse,phone,email will be replaced by BookMyName service.
In the edition of your coordinates: “HOME” > “MANAGE” > “Edit contact”, you must position anti-Spam on “Active” using the drop-down menu.
Then click on “Validate”.
URL: http://www.bookmyname.com/manager.cgi?cmd=ce
It is a contractual obligation which BookMyName has with respect to ICANN, and which you have with respect to BookMyName. These data are used to feed the data base “Whois”. In the case of inaccurate Whois data dissemination, you risk the pure and simple destruction of your domain name (see article 4 of the registration contract)
Return to http://www.bookmyname.com or http://en.faqs.bookmyname.com/
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