Frequently Asked Questions

Services

. registration, renewal, transfer of Domain Names,
. e-mail redirections with anti-virus and grey lists,
. Web redirections (transparent or not),
. anti-virus for your contact e-mails,
. a main DNS service,
. a DNS secondary service,
. a DNS service that can be personalised,
. a free and fast assistance by e-mail…

You can consult our offer on the URL http://www.bookmyname.com/offres.cgi

A Web address is the wording which gives access to a specific Web page. For this it is sufficient to ask a navigator to search for the corresponding page while entering its URL in the “address” bar.

Examples of URL addresses: www.exemple.com or www.exemple.com/page23.htm

The Term URL is used to universally qualify a specific Web address. “URL” is an abbreviation which means “Uniform Resource Locator” which one can understand to mean “uniform resource point of reference”.

The term DNS covers two meanings:
- The “Domain Name System”: concerns the global speech recognition system of naming on the Internet and its management placed under the responsibility of Icann (www.icann.org).
- The “Domain Name Server”: concerns a server connected to the Internet network and which contains the tables establishing the correspondences between domain names and physical IP addresses on the Internet network. All DNS servers of the whole world are inter-connected between them via the Internet network and permanently exchange information for the update of their tables.

An IP address (IP being abbreviation of “Internet Protocol”) is a “number” which identifies each computer connected to the Internet network, and more generally, any computer equipment (router, printer) connected to an IT network using the Internet protocol.

Several cases are possible:

- You use the DNS servers of your web hosting provider, and it provides you with their IP names and addresses.
- You use your own DNS servers.
- You use the DNS servers of BookMyName.
- You use your DNS servers as a primary and that of BookMyName as a secondary.

UNDER NO CIRCUSMTANCERS should you use DNS servers chosen at random

Yes, you can replace your DNS servers with others at “ Home > MANAGE > Change your domain names DNSURL: http://www.bookmyname.com/manager.cgi?cmd=dlmdns
- To enter in the window the domain names for which you want to modify the dns (or select them in the list of your domain names),

- To enter in the fields “DNS Server” the names of the new servers which you wish to allot to the domain name(s): 2 DNS minimum, 13 maximum, then validate. Note that the resource allocation of these domain names will apply to the entirety of the list of the domain names entered in the window mentioned above!

It is not necessary to indicate IP addresses of the servers, except if one of the domain names object of the modification enters the naming of one (or several) of the servers which you wish to allot. In this case, indicate the IP address for the server(s) concerned.

To validate the changes, click on the “Validate” button.

Via this service you can define the answers of the DNS servers.

You can thus make your domain names point towards the mail servers (smtp) and/or Web servers (http) of your choice, including your own servers if you have such servers and fixed IP addresses. You can also declare sub-domains in an unlimited number, such as for example “subsidiary.holding.com” which is a sub-domain of “holding .com ”.
If you are an “informed” user, you can edit your zones yourself.

The propagation delay for DNS varies between a few minutes and several days. The propagation is done gradually starting from the root server through the whole grid of the Internet “Web”. The delay for updating a DNS server will thus also be related to its geographical localization compared to the root server.

Yes, if you have your own DNS servers you can allot them to your domain name. Their resource allocation is carried out at the URL: http://www.bookmyname.com/manager.cgi?cmd=dlmdns

You must then configure your DNS and edit the zone relating to your domain name.

A domain name can use several DNS servers. Generally, domain names use two of them: a primary and a secondary. Only the latter can provide a valid answer at any mo ment. One speaks about answer holding authority (“authoritative answer” in English). If you have only a primary server, BookMyName proposes to provide you a secondary DNS.

“ Home > MANAGE > Add secondary DNS in our network ” URL: http://www.bookmyname.com/manager.cgi?cmd=dlmdse

CAUTION: you must authorize network 88.191.249.0/24 to transfer DNS zones via the AXFR command .

This service requiring in-depth knowledge, it is reserved solely to experienced and informed users.

The registration of your DNS is only possible if the domain name entered in their DNS naming is submitted to Bookmyname and if you are the applicant. If these conditions are met, go to our site www.bookmyname.com then the heading “MANAGE”. Then select the option “ > Register your DNS servers (hosts) to the registry”, then enter your domain name in the field intended for this purpose, and click on “Validate”.

Then enter the name of the server AND its IP address on the Internet, then click on “Validate”.

Your server will be created in the Registry database.

Go to our site www.bookmyname.com, then the heading “MANAGE”. Then select the option “ > Register your DNS servers (hosts) to the registry”, then enter the domain name * being used for the naming of the DNS server in the field intended for this purpose, and click on “Validate”.

Then enter the name of the server AND its new IP address then to click on “Validate”.

The IP Address of your server will be updated in the Registry database.
* Caution, you will be able to do this update only if you are the applicant of the domain name and if this domain name is registered with Bookmyname.

Mailboxes, Webmail, POP3, IMAP4

IMPORTANT: choose the mailboxes services automatically setup our managed DNS, replacing the current servers. Any services managed by the current dns (those of a provider for example) will be immediately discontinued!

  • How to create or modify a mailbox?

Through our web interface at URL: http://www.bookmyname.com/manager.cgi?cmd=gbo (Or heading “MANAGEMENT”, then select “Manage your mailbox (webmail, pop3, imap)”):

Enter the domain name, then validate.

On the next screen, enter the account name and password, then confirm, the account is created.

  • What is the URL of webmail?

http://webmail.bookmyname.com

  • What is the name of the POP3 server and POP3S?

pop.bookmyname.com

  • What is the name of the IMAP server?

imap.bookmyname.com

  • What is the name of the SMTP server?

We do not provide SMTP server you must use one of your ISP (Internet Service Provider).

  • What is the maximum disk space used by my e-mails?

You benefit from one to 20 mailboxes with the ability to store up to all of your mailboxes up to 1 GB of content.

  • What is the maximum size of an email?

The maximum size of an e-mail is set to 35 MB, message body and attachments included.

  • Is the mailbox management compatible with the service email forward service ?

Yes totally, you can have multiple redirects and e-mails to the same e-mail address or addresses. This allows others users or mailbox to have a copy of your e-mails to multiple addresses.

  • Is the mailbox management compatible with the service of customizing the content of DNS?

Yes totally, but do not setup server name “pop” “imap” and “webmail” to avoid conflic in name space.

  • Once my email account set up, How long will it be operational to receive mail?

Several cases are possible:

- You already use for the domain our e-mail: Your new account will be immediately operational.

- You already use our services to redirect e-mail: Your new account will be immediately operational.

- You already user our dns to manage you domain name but you are not yet setup e-mail or e-mail forwarders (your domain ins in “parking” or use only webforwarding): your new account will be operational by the end of thirty (30) minutes.

- If the domain was managed by other dns than BookMyName : it was not until the expiration of the TTL (*) associated with the registration “MX” previously existing (often more than 24 hours). If there were no MX record, this period will be only 30 minutes.

(*) TTL (Time To Live “) = lifetime registration.

  • The quota of space used by your mailbox reaches a saturation. How to erase messages?

Several cases are possible:

- You have a folder 'Trash' left of your screen in webmail: You have to select and move your messages to the folder 'Trash'. Your messages will be deleted the next time you login / logout.

- You accidentally deleted the folder 'Trash': You must re-created. To do this logon to webmail: http://webmail.bookmyname.com then go to:

Preferences / File / Create a new folder: type: “Trash” Preferences / Special Issues / Trash Trash

Email & Web redirections

Via our Web interface at the URL http://www.bookmyname.com/manager.cgi?cmd=grm

To enter the domain name, then validate.
On the following frame:
- In the field “E-mail to return” enter the name of the desired address,
- In the field “Destination e-mail” enter the destination address (POP3 account or alias)
- To click on “Validate” to confirm the redirection.
You can create as many redirections as you wish it by reiterating the sequence above as many times as the number of requested redirections.

Via our Web interface at the URL http://www.bookmyname.com/manager.cgi?cmd=grw

Enter the domain name, then validate. On the following frame:
- In the field, enter the name “Web address to be returned” which, associated with the name of the domain, will constitute the requested Web address (“URL” address),

Examples:

  • www for “www.mydomaine.com
  • blog for “blog.mydomaine.com”
  • “nothing” for “mydomaine.com”


- In the field “Web destination address” to enter the URL address of the “target” site. - To click on “Validate” to confirm the redirection.

You can create as many redirections as you wish.

Yes. Contrary to the simple or usual redirection, with transparent redirection the URL posted in the address bar of the navigator will always be the domain name, and this will apply during the entire duration of navigation on the site.

A few seconds. (Provided that the DNS has not been modified at the same time)

A few seconds. (Provided that the DNS has not been modified at the same time)

You can do redirections to letter-boxes located in several suppliers (ISP, web hosting providers…).
You can change letter-box and supplier very easily while preserving the same e-mail address.
Your change of letter-box will be transparent for your correspondents whom you will therefore not have to inform of a change of e-mail address.

NB: There is no incompatibility between the redirection services and the personalisation service of the contents of the DNS servers.

You can do redirections to Websites located with several suppliers.
You can change web hosting provider very easily without losing your domain name.
Our web redirection system enables you to create sub-domains and redirect each sub-domain to URLs with different targets, pertaining to the same site or not.
You can create as many sub-domains as you wish and thus have the possibility of installing as many redirections.

NB There is no incompatibility between the redirection services and the personalisation service of the contents of DNS servers.

There is no limit. However the heaviness of the configuration Web pages makes the operation tiresome after several hundreds.

There is no limit. However the heaviness of the configuration Web pages makes the operation tiresome after several hundreds.

You must create one or several of the e-mail redirections for returning your messages to your letter-box at Free.

Informations Parametres
Informations POP pop.free.fr
Utilise SSL Non
Port 110
Informations SMTP smtp.free.fr
Utilise une Authentification Non
Utilise SSL Non
Nom du compte Votre nom d'utilisateur

You must create one or several of the e-mail redirections to return your messages to your letter-box at Gmail.

Informations Parametres
Informations POP pop.gmail.com
Utilise SSL Oui
Port 995
Informations SMTP smtp.gmail.com
Utilise une Authentification Oui
Utilise SSL Oui
Port 465 ou 587
Nom du compte Votre nom d'utilisateur (incluant ”@gmail.com“)

http://www.bookmyname.com/manager.cgi?cmd=grw

In the part entitled ” > Manage your web forwards “, To click on the button “Delete” located at the extreme right-hand side on the line corresponding to the redirection to be deleted.

http://www.bookmyname.com/manager.cgi?cmd=grm

In the part entitled ” > Manage your email forwards “,

To click on the “Delete” button located at the extreme right-hand side on the line corresponding to the redirection to be deleted.

No, and as such, whatever the case, traditional redirection, or transparent redirection by ” frame “. In the case of transparent redirection by frame we take into account the contents between the < HEAD > tags of your Website.

Anti-spam

Spam is the term that indicates massive electronic communications, in particular of electronic mail, unsolicited by the recipients, for advertising purposes or dishonest intentions. This term “Spam” is regarded as an Anglicism. The verb “spammer” is often used as a colloquialism to qualify the action of sending “Spam”, of “Spamming”. The word “spammer” indicates the person who sends “Spam ”.

In the edition of your coordinates: “HOME” > “MANAGE” > “Edit contact ”, you must position the anti-Spam on “Active” using the drop down menu.

Then click on “Validate”.

URL: http://www.bookmyname.com/manager.cgi?cmd=ce

The system of the Grey List has the advantage of making the rate of Spam collapse by more than 90%

Here in a few words is the principle:

The grey list rests on the fact that the majority of spammers send thousands of chain e-mails to many mail servers, starting from PCs on which a temporary and non-official server was installed. They do not respect the standard operation which requires that in the event of failure of the routing, the transmitting server MUST re-send its mail. The spammers almost never re-send their mails destined to their correspondents. On the basis of this principle, the system of grey lists consists in refusing all the mails received at the time of first presentation, and waiting for their re-sending on behalf of the transmitting server, before accepting it definitively.

Result: more than 90 % of the Spam is rejected.

Check that the system for fighting Spam is activated for each one of the contacts of your domain names. Independently of the device for fighting Spam set up by BookMyName, you can fight against Spam with software for detecting undesirable mail. They are sometimes integrated into the mail software program such as for example with “Thunderbird” and “Mozilla Mail ”.

An anti-Spam is a system which makes it possible to fight against receiving advertising and non-requested e-mails also called “Junk e-mails ”.

Whois

Amongst other things to avoid Spam.

You can only mask your e-mail address (anti-Spam)

In the edition of your coordinates: “HOME” > “MANAGE” > “Edit contact”, you must position anti-Spam on “Active” using the drop-down menu.

Then click on “Validate”.

URL: http://www.bookmyname.com/manager.cgi?cmd=ce

It is a contractual obligation which BookMyName has with respect to ICANN, and which you have with respect to BookMyName. These data are used to feed the data base “Whois”. In the case of inaccurate Whois data dissemination, you risk the pure and simple destruction of your domain name (see article 4 of the registration contract)

 
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