Frequently Asked Questions
Return to http://www.bookmyname.com or http://en.faqs.bookmyname.com/
Dispute in connection with a Domain name
When you have a complaint about BookMyName support, your first port of call
should be our Customer Service Team.
You can contact them on
0899 173 788 or web form https://www.bookmyname.com/contact.cgi
You might feel that the response you received didn't resolve your complaint.
If you don't feel they've resolved the issue, take escalated complaint to the Complain Service at the address:
Support Complain Service Scaleway SAS - Online - BookMyName 8 rue de la ville l'eveque 75008 PARIS FRANCE
When making an escalated complaint, please make sure you include full details of your complaint, including the reasons why you aren't happy with how we've dealt with it so far.
They should include the following information:
. Your name and contacts details and account information if appropriate
. The domain name(s) concerned (if appropriate)
. A clear description of your concern or complaint
. What steps you would like us to take to resolve the issue
We'll acknowledge your complaint within two working days of receiving
it.
We'll then look into the issue and aim to respond within 10
working days.
If it requires a longer investigation, we'll get in
touch within those 10 working days to let you know when you can
expect us to respond.
If we don't hear from you again within 20 days of our response,
then we'll consider the matter resolved.
We keep all complaints
on file to help us monitor the numbers and types of complaints we
receive and, where needed, make changes to our systems and services
in response to your feedback.
Please read Settlement of Disputes
Please write us here at: http://www.bookmyname.com/contact.cgi
You can also contact our service (Trust & Safety) by phone: +33.184130099 (24/24 7/j)
In order to report any abuse relating to the services provided by BookMyName, we invite you to write to us at:
You can also contact our service (Trust & Safety) by phone: +33.184130099 (24/24 7/j)
A full description of the procedure is available here: Abuses - Complains
This site is registered to the CNIL under the number 745736.
The “Commission nationale de l'informatique et des libertés” (CNIL) supervises the implementation of the January 6, 1978 Act,
as amended by the August 6, 2004 Act relating to information technology, files and liberties called “loi informatique et libertés”.
In accordance with the Data Protection Act 06/01/1978, you have a right to access, modify and delete information
concerning you by writing to BookMyName / Scaleway - 8 rue de la ville l'Evêque - 75008 PARIS
You may access your data, rectify it, request its erasure, object to processing on legitimate grounds relating
to your particular situation and exercise your right to data portability, at any time,
via your Account Management Console or by emailing your request along with proof of your identity to
our Personal Data Protection Officer at: dpo@iliad.fr
However, we are not under any obligation to erase the data we need for the purpose for which it was collected,
required to ensure compliance with a statutory obligation and/or to confirm, exercise or defend rights before a
court of law.
You may also give instructions to our Personal Data Protection Officer on the use of your personal data after your death.
In order to report any abuse relating to the services provided by BookMyName, we invite you to write to us at:
You can also contact our service (Trust & Safety) by phone: +33.184130099 (24/24 7/j)
Process informations:
Your reports will be processed within 24 hours, however our document exchanges are carried out exclusively on the basis of emails, please ensure that you provide us with a functional address so that we are able to answer you.
We inform you that in accordance with the legislation in force in France as well as the Online SAS - ICANN RRA 2013 contract and the Data Retention Waiver of January 8, 2015
we will save the data and documents relating to a dispute over a period of 12 months. In addition, theses data and documents are likely to be transmitted to ICANN at its request.
Each time you report by email, you will receive a confirmation message and a request for additional information.
You must follow the instructions precisely and provide the information we request to go further in processing your request.
The URL link received by email directs you to a form specific to your request that you must validate which is of the following type:
After that, exchanges are processed between the protagonists by email via a ticket system (Request Tracker) in order to establish the best possible follow-up.
Once we have received the complete elements of your complaint, we will take the steps that we deem necessary within the framework of the applicable legislation in France.
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