====== Frequently Asked Questions ====== Return to http://www.bookmyname.com ===== General questions ===== * [[enfaqs:baba#1|What is a Domain name ?]] * [[enfaqs:baba#2|What is a Domain name Registrar ?]] * [[enfaqs:baba#3|What is the "Registration" of a Domain name ?]] * [[enfaqs:baba#4|How much does the "Registration" of a Domain name cost ?]] * [[enfaqs:baba#5|What are the necessary Internet means to register a Domain name ?]] * [[enfaqs:baba#6|What confirmations will I receive once the registration has been carried out ?]] * [[enfaqs:baba#7|How does one use one Domain name ?]] * [[enfaqs:baba#8|.TEL is realy different - How does it work ?]] ===== My account ===== * [[enfaqs:compte#1|How to create an account ?]] * [[enfaqs:compte#2|What are identifiers used for ?]] * [[enfaqs:compte#3|How to recover the identifier or the password of my account ?]] * [[enfaqs:compte#4|Is the information that I communicate to you public ?]] * [[enfaqs:compte#5|Can one hide personal data ?]] * [[enfaqs:compte#6|How to hide my e-mail address ?]] * [[enfaqs:compte#7|How can I obtain the list of the Domain names which I registered ?]] * [[enfaqs:compte#8|How to modify the data of an existing account ?]] * [[enfaqs:compte#9|My e-mail address is not valid any more and I have lost my password. How to update my e-mail address and other data of my account ?]] ===== Rights associated with contacts ===== * [[enfaqs:droits#1|Which rights are associated with the owner of a domain ?]] * [[enfaqs:droits#2|Which rights are associated with the administrative contact of a domain name ?]] * [[enfaqs:droits#3|Which rights are associated with the technical contact of a domain name ?]] * [[enfaqs:droits#4|Which rights are associated with the invoicing contact of a domain name ?]] ===== Registration of Domain name ===== * [[enfaqs:enregistrement#0|Are we indeed owners of our Domain names ?]] * [[enfaqs:enregistrement#1|What is the nature of the contract which binds me to BookMyName when I register a Domain name ?]] * [[enfaqs:enregistrement#2|The WHOIS base indicates that the Domain name is free whereas the inquiry of your interface indicates that it is not free ?]] * [[enfaqs:enregistrement#3|How to save time for multiple Registrations ?]] * [[enfaqs:enregistrement#4|How can I be assured that my Domain name was indeed created following my on-line registration ?]] * [[enfaqs:enregistrement#5|Do you have conditions for numerous Registrations ?]] * [[enfaqs:enregistrement#6|Can one modify the domain name itself ?]] * [[enfaqs:enregistrement#7|Am I limited by the length of the characters ?]] * [[enfaqs:enregistrement#8|How long is the submission of a Domain name valid ?]] * [[enfaqs:enregistrement#9|To what does the submission of a Domain name commit to ?]] * [[enfaqs:enregistrement#10|What type of names can one register ?]] * [[enfaqs:enregistrement#11|What to do if the Domain name is not available ?]] * [[enfaqs:enregistrement#12|After having indicated the addresses of DNS servers is my domain immediately operational for my Web site and my email addresses ?]] * [[enfaqs:enregistrement#13|What the "parking" of a Domain name ?]] * [[enfaqs:enregistrement#14|Will my name be publicly available ?]] * [[enfaqs:enregistrement#15|To which extensions (TLD or ccTLD) am I entitled to ?]] ===== Renewal of Domain name ===== * [[enfaqs:renouvellement#1|Who can renew my domain ?]] * [[enfaqs:renouvellement#2|Is renewal impossible because the domain name is managed by one of our retailers ?]] * [[enfaqs:renouvellement#3|Is renewal automatic ?]] * [[enfaqs:renouvellement#4|Do you send reminders on approach of expiry ?]] * [[enfaqs:renouvellement#5|What to do if the deadline date for renewal is exceeded ?]] * [[enfaqs:renouvellement#6|How many years can I pay in advance ?]] * [[enfaqs:renouvellement#7|Which is the best time to renew ?]] * [[enfaqs:renouvellement#8|I cannot renew my domain name any more! What is happening ?]] * [[enfaqs:renouvellement#9|My domain name is in "Redemption period". Can I recover it ?]] * [[enfaqs:renouvellement#10|My domain name is in "Pending delete". What can I do to recover it ?]] ===== Transfer of a domain name ===== === Transfer of a domain name to BookMyName === * [[enfaqs:transfert#1|How to carry out a transfer of Domain name Registrar ?]] * [[enfaqs:transfert#2|Why has my current Domain name Registrar opposed my request for change of Domain name Registrar ?]] * [[enfaqs:transfert#3|I already have an account at BookMyName; can I use it within the framework of the transfer to BookMyName of a Domain name which is currently at another Domain name Registrar ?]] * [[enfaqs:transfert#4|What is a transfer ?]] * [[enfaqs:transfert#5|What is the cost of a domain transfer ?]] * [[enfaqs:transfert#6|How long does a domain name transfer take ?]] * [[enfaqs:transfert#7|Who to contact for a transfer ?]] * [[enfaqs:transfert#8|Do you refund failed transfers ?]] * [[enfaqs:transfert#9|Consequences of a transfer]] * [[enfaqs:transfert#10|To restart a failed transfer]] * [[enfaqs:transfert#11|With what does the 60 day deadline correspond ?]] * [[enfaqs:transfert#12|The key of authorization: How to obtain it?, How to modify it ?]] * [[enfaqs:transfert#13|Various causes for the failure in the transfer of Registrar ?]] * [[enfaqs:transfert#14|Statut : Registrar-Lock ou Transferprohibited]] === Transfer of a domain name to another domain name registrar === * [[enfaqs:transfert#15|Am I obliged to transfer my domain name to another Web hosting provider ?]] * [[enfaqs:transfert#16|What do you invoice if i wish to leave BookMyName ?]] * [[enfaqs:transfert#17|Will I waste time remaining with my domain name at the time of changing registrar ?]] * [[enfaqs:transfert#18|How to obtain my authorization key ?]] * [[enfaqs:transfert#19|What are the possible causes of failure for an output transfer ?]] === Transfer of Domain name ownership === * [[enfaqs:transfert#20|How to pass on my Domain name to another person (individual or corporate) ?]] * [[enfaqs:transfert#21|Where do I have to send a transfer file for a Domain name ?]] * [[enfaqs:transfert#22|How long does it take you to process a complete file for transferring a Domain name ?]] * [[enfaqs:transfert#23|How to modify the coordinates of the holder of a Domain name ?]] ===== Follow-up of transactions ===== * [[enfaqs:ope#1|Has my payment been taken into account ?]] * [[enfaqs:ope#2|For which domain have I been debited ?]] ===== Contacts (domain handlers) ===== * [[enfaqs:contacts#1|How to change the contacts of a domain name ?]] * [[enfaqs:contacts#2|How to gather my domains under the same account ?]] * [[enfaqs:contacts#3|How to change the DNS of a domain name ?]] * [[enfaqs:contacts#4|How to change the mail redirections of a domain name ?]] * [[enfaqs:contacts#5|How to change the Web redirections of a domain name ?]] ===== Services ===== * [[enfaqs:services#1|Which services do you offer ?]] * [[enfaqs:services#2|What is a URL ?]] * [[enfaqs:services#3|What is a DNS server ?]] * [[enfaqs:services#4|What is an IP address ?]] * [[enfaqs:services#5|How to choose one DNS servers ?]] * [[enfaqs:services#6|Can I change my DNS servers ?]] * [[enfaqs:services#7|What are the advantages of the personalized DNS service ?]] * [[enfaqs:services#8|What is the propagation delay for DNS ?]] * [[enfaqs:services#9|Can I configure my domain with my own DNS servers ?]] * [[enfaqs:services#10|What is a secondary DNS server ?]] * [[enfaqs:services#11|How to use the secondary DNS service of BookMyName ?]] * [[enfaqs:services#12|I have set up my own DNS, how can I declare them to the Registry ?]] * [[enfaqs:services#13|The IP address of my DNS server has changed. How to update this address in the Registry base ?]] === Mailboxes, Webmail, POP3, IMAP4 === * [[enfaqs:services#111|How to create or modify a mailbox ?]] * [[enfaqs:services#112|What is the URL of webmail ?]] * [[enfaqs:services#113|What is the name of the POP3 server and POP3S ?]] * [[enfaqs:services#114|What is the name of the IMAP server ?]] * [[enfaqs:services#115|What is the name of the SMTP server ?]] * [[enfaqs:services#116|What is the maximum disk space used by my e-mails ?]] * [[enfaqs:services#117|What is the maximum size of an email ?]] * [[enfaqs:services#118|Is the mailbox management compatible with the service email forward service ?]] * [[enfaqs:services#119|Is the mailbox management compatible with the service of customizing the content of DNS ?]] * [[enfaqs:services#120|Once my email account set up, How long will it be operational to receive mail ?]] * [[enfaqs:services#121|The quota of space used by your mailbox reaches a saturation. How to erase messages ?]] === Email & Web redirections === * [[enfaqs:services#14|How to set up an e-mail redirection ?]] * [[enfaqs:services#15|How to redirect my Domain names to my Website ?]] * [[enfaqs:services#16|Do you propose a system of transparent redirection ?]] * [[enfaqs:services#17|How long is it necessary to wait after having modified my email redirection ?]] * [[enfaqs:services#18|How long is it necessary to wait after having modified my Web redirection ?]] * [[enfaqs:services#19|What are the advantages of e-mail redirection ?]] * [[enfaqs:services#20|What are the advantages of Web redirection ?]] * [[enfaqs:services#21|How many email redirections can I define ?]] * [[enfaqs:services#22|How many Web redirections can I define ?]] * [[enfaqs:services#23|How to configure my domain so that it functions with the Free mail service ?]] * [[enfaqs:services#24|How to configure my domain so that it functions with the G-mail service ?]] * [[enfaqs:services#25|How to delete a Web redirection ?]] * [[enfaqs:services#26|How to delete an e-mail redirection ?]] * [[enfaqs:services#27|Does the Web redirection affect the referencing of my Web site ?]] === Anti-spam === * [[enfaqs:services#28|What is Spam or Junk e-mail ?]] * [[enfaqs:services#29|How to activate the anti-Spam system for my contacts ?]] * [[enfaqs:services#30|What are grey lists ?]] * [[enfaqs:services#31|What to do against Spam ?]] * [[enfaqs:services#32|What is an anti-Spam ?]] === Whois === * [[enfaqs:services#33|Why are my data made public ?]] * [[enfaqs:services#34|How to remove or hide part of my data ?]] * [[enfaqs:services#35|Why is it vital to provide exact data ?]] ===== Payment ===== * [[enfaqs:paiement#1|Can I pay several years in advance ?]] * [[enfaqs:paiement#2|Is payment by bank card secure ?]] * [[enfaqs:paiement#3|Do I have to pay at the time of the request for Registration ?]] * [[enfaqs:paiement#4|Can I pay by another means than the bank card ?]] * [[enfaqs:paiement#5|Do you have concessions for large group Registrations or Resellers ?]] === Invoices === * [[enfaqs:paiement#6|How to obtain my invoice ?]] * [[enfaqs:paiement#7|How can I modify my invoice ?]] * [[enfaqs:paiement#8|How to obtain an invoice in the name of a company ?]] * [[enfaqs:paiement#9|What VAT is applied ?]] * [[enfaqs:paiement#10|How to give my EU intra-community VAT number ?]] ===== Dispute in connection with a Domain name ===== * [[enfaqs:litige#1|UDRP (alternative procedure of resolution of the litigations)]] * [[enfaqs:litige#2|Pirated Domain name - fraud]] * [[enfaqs:litige#3|SPAM or phishing]]